Contact & Complaints

Support for service questions and complaints.

Customer support is limited to service questions, billing or call-charge complaints, privacy requests and technical complaints. It is not a method for generating calls or telecom traffic.

Business and support information

Complaint procedure

  1. State whether the issue concerns a service question, call charge, privacy matter or technical complaint.
  2. For a future call-charge complaint, identify the published premium-rate number, destination country, date and approximate call time.
  3. Describe the issue clearly and avoid sending unnecessary sensitive information.
  4. If relevant, include a redacted billing record showing the disputed charge.
  5. The complaint will be handled under the response time published in the business configuration once verified.
Verified complaint contact details and response time will be published before service launch.

Contact form

Delivery status: This form currently performs local validation only. No email or backend delivery service is configured, so submitting it will not send a message.